Exceeding Expectations for Internal Auditors 

  About the Author

John D. Tongren, Ph.D., CCP, CISA, CMA, CSP
John Tongren is a specialist in management control processes and the impact of technology on their effectiveness. He has earned international recognition for his expertise in the audit and control aspects of information systems as well as his visionary perspective on contemporary internal audit issues.  John originated The CoActive Management Model, The CoActive Control Principles and The CoActive Audit Principles.  He is active in the total quality movement as well as the development and audit of quality systems.  He is an academic as well as a practitioner.  Dr. John is a Faculty Member of the University of Phoenix Online Campus and the Grand Rapids Michigan Campus and teaches accounting, information systems and management topics in the MBA program.  He also taught in the Online MBA program for Davenport University.

John began his business career as a Labor Relations Administrator.  From that beginning in manufacturing he gained experience in Project Engineering, Production Management, Production Planning & Control, Internal Consulting, Strategic Planning, and a number of positions within Information Systems.  He moved into internal audit in 1972 when he joined a major international manufacturing firm as a Senior Internal Auditor, specializing in financial and operational audit.  Selected to head the formation of an EDP auditing capability, he pioneered the development and application of computer assisted audit techniques, established a formal Information Systems Audit function, performed and directed audits at world-wide data centers, established auditor involvement in application systems development, and developed and implemented an integrated Information Systems/Financial audit methodology.  In 1978 he joined an international accounting and auditing firm.  He became the National Director of Computer Accounting and Auditing, a function which he established for the firm.  In that role he was responsible for National Office computer operations, client accounting and IS Audit support services, and long range systems planning.  In 1981, he established Tongren & Associates and entered the private consulting field.  He specializes in assisting clients enhance their management control processes and evaluation systems through facilitation, assurance, education, and participation in comprehensive audit/review engagements.  John is known by many consulting firms as a "consultant to consultants" and also works with professional organizations to enhance their education programs.

Dr. Tongren holds a BA from DePauw University, a MBA from the University of Michigan, and a Ph.D. from California Coast University.  He is a Certified Computing Professional, a Certified Information Systems Auditor, a Certified Management Accountant, and a Certified Systems Professional.  He is listed in the Marquis 7th Edition of Who's Who in the World, the 19th edition of Who's Who In the Midwest, and the 1st edition of Who's Who of Emerging Leaders In America.  He is active in a number of professional organizations in his areas of interest, and has held leadership positions in many.  He served on ANSI/ASQC Task Group 10011 charged with revising audit guidelines for ISO 9000.

This is the first publication in a new series of mini-seminars prepared from the most popular Tongren & Associates seminars.  T&A mini-seminars are condensed versions of multi-day seminars presented by Tongren & Associates.  This format enables internal auditors around the globe to experience Tongren & Associates seminars at their own pace, in their own place.

Additional references and information are available at http://www.TongrenandAssociates.com/.

Exceeding Expectations for Internal Auditors

“Exceeding Expectations” contains 1 hour and 20 minutes of PowerPoint presentation with synchronized digital soundtrack offering thought-provoking and practical ideas about how Internal Auditors can exceed the expectations of audit clients.  This seminar offers state-of-the-art thinking using state-of-the-art technology.  Receive all the benefits of attending a seminar at your convenience in a suitable format for both group and individual self-paced training.

Click here to view a Sample of the “Exceeding Expectations” Presentation (a 4 megabyte file)

    Note: Right Click the above link and open a new browser window.  Open the PowerPoint presentation in that window. 
          If presentation does not start automatically save to your computer, open in Powerpoint select View > Slide Show.                                                  Slides will advance automatically.

Click here to view a Sample of the slide notes for the “Exceeding Expectations” Presentation 

As consumers we expect that the products and services we purchase will be as advertised and will meet our needs.  Whether we carefully research a major purchase or make an impulse buy, we trust the product will meet our expectations.  

Most organizations want to make sure they are meeting our needs when we buy their goods and services, and some want to do even more for us than we expected.  No doubt as a consumer you have heard or seen the phrase “exceeding expectations.”  Simply stated – they not only want you to remain a customer but also want you to talk about how wonderful their product or service is, and to refer your friends and associates to them.  They want you to get excited and delighted about doing business with them!

Internal Audit is a business, and if we want to succeed in our business we need to delight our customers.  We have to not only meet but even exceed the expectations of our customers.  So how do Internal Auditors do that?  How can we possibly get people pleased and delighted about being audited?  Well, that is a very good question – and that is what this seminar is all about…

Total Quality Management – TQM
The New Realities
Internal Audit Options…
Internal Audit’s Double Edged Swords?
21st Century Management Environment
IIA – from audit to assurance
ISACA – from audit to governance
Internal Audit Alternatives…
Keys to Effective Internal Auditing

Use of Exceeding Expectations for Internal Auditors digitalSeminarTM

Organizations that purchase this digitalSeminarTM can duplicate the PowerPoint slides as handouts royalty free for training of individuals in that department and for in-house group training.

Use this digitalSeminarTM for premeeting seminars and in place of a backup speaker for dinner meetings and conferences.

Add to the benefits by scheduling Dr. Tongren  to answers questions by telephone with prior arrangement.  Call ahead for fee schedule and availability. 

Professional associations and educational institutions that purchase this digitalSeminarTM can duplicate the PowerPoint slides as handouts and use that material to conduct presentations for members and students by sending a royalty fee of $10 for each copy of the handout to:
Pleier Corporation
Attn: Exceeding Expectations
P.O. Box 3900
Mission Viejo CA
926901-1900 USA
United States of America

When forwarding a check please include the place and date that the training was held.

Your feedback, concerning this product, should be sent to pleier@pleier.com.

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